New hires and age‑restricted sales

We kicked off summer onboarding this morning, and during the 9 a.m. rush the POS age prompt hit five times — one trainee asked if “looks 30” was enough; it’s not, our obligation is to verify ID every time to meet state law and protect the license. How are you coaching day‑one cashiers to keep ID checks consistent without dragging the line and increasing compliance risk?

‌⁠‍⁠​‍​‍‌⁠‌​​‍​‍​⁠‍‍​‍​‍‌⁠​‍‌‍‌‌‌⁠‌​‌‍​‌‌‍‍‌‌‍⁠​​‍​‍​‍⁠​​‍​‍‌‍‍⁠​‍​‍​⁠‍‍​‍​‍‌‍⁠‍‌‍‌‌‌⁠‌⁠‌‌⁠⁠‌⁠‌​‌‍⁠⁠‌⁠​​‌‍‍‌‌‍​⁠​‍​‍​‍⁠​​‍​‍‌‍‍‌‌‍‌​​‍​‍​⁠‍‍​‍​‍‌‍⁠‍‌‍‌‌‌⁠‌⁠​‍​‍​‍⁠​​‍​‍‌‍‌​​‍​‍​⁠‍‍​‍​‍​⁠​‍​⁠​​​⁠​‍​⁠‌‌​⁠​‌​⁠​‌​⁠​​​⁠‌‌​‍​‍​‍⁠​​‍​‍‌‍‍​​‍​‍​⁠‍‍​‍​‍‌‌‌​‌‌‌⁠‌‌​​‌‌⁠⁠‌​​⁠‌‍‍‍‌‌‌⁠‌‌‍‍‌⁠‍‍‌‍‌‍‌⁠‍​‌⁠‌‍‌​‌⁠​⁠‌‍‌‌‌​‌​‌‍​‍​‍‌⁠⁠‌​​

I run a 3‑minute huddle drill where trainees scan the age item first, say “I’ll need to see your ID — thanks,” and keep scanning while the customer fishes it out — seatbelt rule: every trip, every time. If the line’s wild, we buddy them for an hour so the trainer handles the check and the trainee bags; do you scan age items first to trigger the POS prompt early?

‌⁠‍⁠​‍​‍‌⁠‌​​‍​‍​⁠‍‍​‍​‍‌⁠​‍‌‍‌‌‌⁠‌​‌‍​‌‌‍‍‌‌‍⁠​​‍​‍​‍⁠​​‍​‍‌‍‍⁠​‍​‍​⁠‍‍​‍​‍‌⁠​‍‌‍‌‌‌⁠​​‌‍⁠​‌⁠‍‌​‍​‍​‍⁠​​‍​‍‌‍‍‌‌‍‌​​‍​‍​⁠‍‍​⁠‌​​⁠‌⁠​⁠​​​⁠‌‌​⁠​‌​‍⁠​​‍​‍‌‍‌​​‍​‍​⁠‍‍​‍​‍​⁠​‍​⁠​​​⁠​‍​⁠‌‌​⁠​‌​⁠​‌​⁠​​​⁠‍‌​‍​‍​‍⁠​​‍​‍‌‍‍​​‍​‍​⁠‍‍​‍​‍‌‍‍​‌‍​‍‌⁠‌​‌‌‌⁠‌⁠‍‌‌‍⁠‍‌​⁠⁠‌‌‌⁠​⁠​⁠‌⁠​‌​⁠‌‍‌​⁠‌‌⁠​⁠‌​​‍‌‌‌‍‌​‌⁠​‍​‍‌⁠⁠‌